Smiles and satisfaction guaranteed.
Branam supports all online orders with our 30 Day Satisfaction Guarantee. If you are not satisfied with your Branam purchase within the first 30 days of receipt, simply complete our Return Authorization Request Form and return the product for a full refund of the purchase price.
When you submit the Return Authorization Request Form, you will receive a Return Authorization Number. This number must appear on the upper left corner of the returned package.
Products kept longer than 30 days after receipt cannot be returned. Return shipping is the responsibility of the customer. Branam recommends using a traceable shipping method. Returns from automatic shipments and/or refused orders may be subject to a restocking fee and invoiced shipping charges.
Please check the contents of your order carefully upon receipt, as mistakes can (rarely!) occur. If there is a discrepancy, please notify us within 30 days of receiving your order.
If the products you received do not match your invoice or packing list, simply complete our Return Authorization Request Form and a prepaid return shipping label will be sent to you. When we receive the return shipment of unopened product that did not match your order, the correct product will be shipped to you.
For your protection, Branam recommends using a traceable from of return shipping such as a courier service or registered mail. Branam cannot be responsible for packages that are lost or misplaced by shippers.
For questions about product returns and shipping, please contact our Returns Department at email@example.com
What kind of information does Branam collect?
You provide Branam with two types of information when you visit our site:
- personal information you choose to provide such as your name and contact information including email address, demographic information such as zip code and preferences, and survey and offer information that is collected on an individual basis.
- web site use information collected on an aggregate basis from all site visitors utilizing standard “cookies” technology and web server logs.
This information may include date/time of visits, pages viewed, time spent on our site, and other sites visited just prior to and after our site.
How do we use the information?
Branam uses the information we gather to understand your needs, provide you with better service, and facilitate your product orders. We may periodically send promotional emails about new products, special offers or other information we think may be of interest to the email address you have provided. You may opt out of this correspondence at any time by emailing us at firstname.lastname@example.org.
When visitors browse or shop on our site, aggregate information collected via cookies and our web server’s log files provide feedback about their behavior that allows us to improve our website and better serve our customers. No personal information is gathered or stored via cookies.